Privacy Policy

1. Introduction

ProductVroom ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

2.1 Account Information

When you create an account, we collect information such as your email address, name, and company information. This information is necessary to provide our services and create your account.

2.2 Roadmap Data

We store all roadmap items, versions, views, customer associations, and communications that you create within the ProductVroom platform. This data is stored securely and is accessible only to you and authorized members of your account.

2.3 Usage Data

We may collect information about how you use our service, including page views, feature usage, and interaction patterns. This helps us improve our service and provide better user experiences.

2.4 Technical Data

We automatically collect certain technical information, including IP addresses, browser type, device information, and usage patterns. This information may be stored securely for analytics and security purposes.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your requests and transactions
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and security threats

4. Data Storage and Security

Your data is stored securely in Supabase, a modern database platform that provides:

• Row-Level Security (RLS): Each account is completely isolated with enterprise-grade security policies
• Encryption: All data is encrypted in transit and at rest using industry-standard encryption
• Account Isolation: Your data is completely separate from other accounts, ensuring privacy and security
• Backup and Recovery: Regular backups ensure data integrity and availability

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With Your Consent: When you explicitly authorize us to share information
• Service Providers: With trusted third-party service providers who assist us in operating our platform (under strict confidentiality agreements)
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)

6. Data Retention

We retain your data for as long as your account is active. If you cancel your account:

• You can export all your data at any time in multiple formats (PDF, JSON)
• We maintain your data for 30 days after cancellation to give you time to export everything
• After 30 days, your data will be permanently deleted

7. Your Rights

You have the right to:

• Access: Request a copy of all data we hold about you
• Export: Export your roadmap data in multiple formats at any time
• Correction: Update or correct your account information
• Deletion: Request deletion of your account and data (subject to retention policies)
• Opt-Out: Opt-out of certain data collection by using query parameters or browser settings

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyze usage, and support functionality. You can control cookies through your browser settings. We respect Do Not Track signals and provide opt-out mechanisms via query parameters (?doNotTrack=1).

9. Public Sharing

You can create public views of your roadmaps with customizable access controls. When you make a roadmap view public, that specific view becomes accessible according to the permissions you set. We are not responsible for the content you choose to make public.

10. Children's Privacy

Our service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

ProductVroom
Email: Contact us
Website: productvroom.com